Policies

Monongahela Valley Hospital is committed to delivering quality medical care to you, our patient, and to making your stay as pleasant as possible. This "Statement of Patient's Rights" is endorsed by MVH's Administration and staff and applies to all patients. In the event you are unable to exercise these rights on your own behalf, then these rights apply to your designated/legal representative.

Each MVH Patient Has the Right...
  • To respectful care given by competent personnel. Additionally, patient, families, and/or surrogate, will have available support services (i.e., Social Services, Ministerial Services) and an environment which will assist in meeting social, educational (when patient is a child or adolescent), emotional, and spiritual needs during illness.
  • To have a family member, representative, and physician of your choice notified of your admission to the hospital.
  • Upon request, to be given the name of your attending physician, the names of all other physicians directly providing care, and the names and functions of other health care persons having direct contact with you.
  • To every consideration of privacy. Case discussion, consultation examination, and treatment are considered confidential and should be conducted to protect each patient's privacy.
  • To have all records pertaining to your medical care treated as confidential except as otherwise provided by law or third party contractual arrangements.
  • To expect emergency procedures to be implemented without unnecessary delay.
  • To be informed of applicable administrative policies and practices related to your care.
  • To good quality care and high professional standards that are continually maintained and reviewed.
  • To full information, from your physician in layman's terms concerning diagnosis, treatment, and prognosis, including information about alternative treatments, possible complications, outcomes of care and, where indicated, unanticipated outcomes. When it is not medically advisable to give such information to you, the information shall be given to your designated/legal representative.
  • To make informed decisions regarding your care. Additionally, you or your representative have the right to be informed of your health status, to be involved in care planning and treatment, to be able to request medically necessary treatment and to be able to refuse further care or treatment.
  • Except for emergencies, the physician must obtain the necessary informed consent prior to the start of any procedure or treatment or both.
  • To give informed consent, a legally responsible party, has the right to be advised when a physician is considering you as a part of a medical care research program or donor program, and you, or your legally responsible party, must give informed consent prior to actual participation in such a program. You, or your legally responsible party, may, at any time, refuse to continue in any such program in which informed consent previously has been given.
  • To refuse any drugs, treatment or procedure offered by the hospital, to the extent permitted by law, and a physician shall inform you of the medical consequences of your refusal of any drugs, treatment or procedure.
  • To assistance in obtaining consultation with another physician at your request and expense.
  • To have an advance directive (living will and/or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the hospital will honor the intent of that directive to the extent permitted by law and hospital policy. You have the right to information about any hospital policies that may limit its ability to fully implement a legally valid advance directive.
  • To medical and nursing services without discrimination based upon race, color, religion, sex, sexual preference, national origin, or source of payment.
  • A patient who does not speak English shall have access to an interpreter. Other patient assisted communication devices and services are available.
  • The hospital shall provide you, or your designee, upon request, access to all information contained in your medical records unless access is specifically restricted by the attending physician for medical reasons or is prohibited by law or hospital policy.
  • To expect good management techniques to be implemented within the hospital considering effective use of the your time and to avoid personal discomfort.
  • When your needs are beyond the scope of the hospital's resources, arrangements will be made to have you transferred to another facility. You, your family, and/or surrogate will receive complete information and an explanation concerning the need for and alternatives to such a transfer. When you are transferred either within the hospital or to another facility, continuity in treatment and care will be assured by providing the new treatment team with a written and verbal transfer summary concerning all aspects of your reatment and care.
  • To examine, and inquire into their bills and receive a response.
  • To full information and counseling on the availability of known financial resources for health care.
  • To expect that the health care facility will provide a mechanism whereby information will be provided regarding your continued health care requirements following discharge.
  • You cannot be denied the right of access to an individual or agency who is authorized to act on your behalf to assert or protect the rights set out in this section.
  • To be free from restraints, both physical and chemical, or seclusion that is not medically necessary or used as a means of coercion, discipline, convenience or retaliation by the staff. Restraints and seclusion shall only be used when other less restrictive measures have been found to be ineffective in protecting you or others from harm.
  • To appropriate assessment and management of pain.
  • To receive care in a safe setting free from verbal or physical abuse or harassment.
  • To be informed of these rights at the earliest possible moment in the course of your hospitalization.
  • To receive information on how Monongahela Valley Hospital will use and disclose your personal health information. The Notice of Privacy Practices provides you with a full description of the ways in which we both use and disclose personal health information.
  • To be informed of your visitation rights. A family member, friend or other individual of your choice may be present with you for emotional support during the course of the your stay. The presence of this support person is permitted, unless their presence infringes on others' rights, safety or is medically or therapeutically contraindicated.
  • MVH shall not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. The hospital shall ensure that all visitors enjoy full and equal visitation privileges consistent with patient preference.
  • To voice complaints/grievances to Renee Hurley, M.Ed., L.P.C., Director of Patient Relations, call 724-258-1076. Patients may also seek assistance from the Pennsylvania Department of Health, Division of Acute and Ambulatory Care, Room 532, Health and Welfare Building, 625 Forster Street, Harrisburg, PA 17120-0701, 1-800-254-5164, or from The Joint Commission Office of Quality Monitoring at 1-800-994-6610 for any health concern or e-mail complaint@jointcommission.org.
  • Realizing there are psychosocial and spiritual concerns of patients and family regarding dying and the grief process, care of the dying patient will optimize comfort and dignity by treating, as desired by the patient or surrogate decision maker, primary and secondary symptoms that respond to treatment and effectively managing pain.

The Patient's Responsibilities

As a patient, the hospital expects you to assume responsibility for the following:

  • You or your designated/legal representative will provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, advance directives, and other matters relating to your health history or care in order to receive effective medical treatment.
  • You are responsible for reporting whether you clearly comprehend a contemplated course of action and what is expected of you.
  • You will cooperate with all hospital personnel and ask questions if directions and/or procedures are not clearly understood.
  • You are expected to be considerate of other patients and hospital personnel, to assist in the control of noise and visitors in the room and to observe the non-smoking, tobacco-free campus policy of this institution. You are also expected to be respectful of the property of this institution.
  • In order to facilitate your care and the efforts of the hospital personnel, you are expected to help the physicians, nurses and allied health personnel in their efforts to care for you by following their instructions and medical orders.
  • Duly authorized, members of your family designated/legal representative are expected to be available to hospital personnel for review of your treatment in the event you are unable to properly communicate with your health care provider.
  • It is understood that you assume the financial responsibility of paying for all services rendered either through third-party payers (your insurance company) or being personally responsible for payments for any services which are not covered by your insurance policies.
  • It is expected that you will not take drugs which have not been prescribed by your attending physician and administered by hospital staff and that you will not complicate or endanger the healing process by consuming alcoholic beverages or toxic substances during your hospital stay.
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